VA Health Connect | Veterans Affairs (2024)

This service allows you to speak with VA Health Connect staff 24/7 for non-clinical needs including:

• General Veterans Health Administration (VHA) information.
• Scheduling, rescheduling or cancelling an appointment.
• Pharmacy, social work and lab/vaccine clinics.

You can access Scheduling and Administration by calling 405-456-1000 or your local VA medical center. Follow the automated prompts to connect with scheduling support.

With VA Health Connect, you can speak with a registered nurse (RN) 24/7 to discuss health symptoms and concerns.

VA Health Connect RNs employ standardized, physician-approved processes and evidence-based clinical decision tools to assess your symptoms, deliver health information and education and provide recommendations for the best course of action.

Based on clinical need and availability, RNs coordinate warm handoffs or refer you to other VA Health Connect services, such as pharmacy, scheduling and administration, VA medical center staff and emergency services.

Through Virtual Clinic Visits (VCV), you can get a same-day virtual visit with a medical provider to discuss your health care needs.

After speaking with a nurse and receiving a referral, you will be contacted by a telehealth technician who will assist you in creating a virtual care appointment that aligns with your clinical need, schedule, physical location and available technology (if an in-person appointment is not required or preferred).

Physicians, nurse practitioners and physician assistants are available to evaluate, assess, diagnose, counsel, treat and refer you for urgent care via phone or video visits.

Embedded VCV providers within clinical contact centers provide clinically meaningful first contact resolution (FCR) and improve resource utilization by decreasing unnecessary visits to primary care, urgent care (UC) or the emergency department.

Through Pharmacy Services, you can connect with pharmacists and pharmacy technicians for medication-related support.

Use Pharmacy Services for all medication and prescription needs, such as medication questions, order details and processing, medication refills, medication renewal requests and coordinating prescriptions received outside VA.

You can access Pharmacy Services by calling 405-456-1000 or your local VA medical center. Follow the automated prompts to connect with pharmacy support.