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AXIS Occupancy Estimator
User Manual
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AXIS Occupancy Estimator
Table of Contents
Solution overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 AXIS Occupancy Estimator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Mount the camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Find the device on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Access the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Secure passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Install the application on the camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Additional settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Set the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Create a user account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Set up the counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Adjust the counting area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 About multiple camera setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 About full-day analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 About smart and nave occupancy mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Send an email when the occupancy level exceeds the limit . . . . . . . . . . . . . . 14 Set up a schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Anonymize people . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Copy the application settings to another camera . . . . . . . . . . . . . . . . . . . . . . 16
Validate the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Validate the counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Fine-tune the counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Send a notification when the occupancy limit is exceeded . . . . . . . . . . . . . . 18
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Connect a camera to a folder in AXIS Store Data Manager . . . . . . . . . . . . . . 20 Download statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Restart the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Reset the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Back up the settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Restore the settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Generate a log report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Manage your license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
The light web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 People counting apps API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Occupancy estimator API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 People counting apps API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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AXIS Occupancy Estimator
Solution overview
Solution overview
An overview of the different devices, applications, and tools needed for a complete system.
AXIS Occupancy Estimator AXIS Occupancy Estimator is an analytic application that can be installed on a network camera. The application keeps track of how many people are currently occupying a closed area.
The application can also estimate how long the average person spends in the area.
AXIS Occupancy Estimator includes AXIS People Counter functionality.
How does it work?
The application works both in a single retail shop with just one entrance or in a store with several entrances and exits. Each entrance and exit to the building needs to be equipped with a network camera with AXIS Occupancy Estimator installed. If there are several cameras, they communicate with each other over the network in a primary and secondary concept. The primary camera continuously fetches data from the secondary cameras and presents the data in the live view. Every fifteen minutes, the primary camera sends the statistical data to AXIS Store Data Manager. Consequently, the reports generated from AXIS Store Data Manager can present the data in a minimum of 15 minutes time interval.
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Mount the camera
Mount the camera
NOTICE The application is designed for retail scenarios where it counts objects with the characteristics of an adult pedestrian. The exact height limitation of the object depends on camera model, camera lens, and the selected counter sensitivity.
In addition to the instructions in the cameras Installation Guide, there are some important steps to follow for the application to behave in the expected way:
We recommend that you install the camera at a minimum height of 270 cm (8.9 ft).
As a rule-of-thumb, the camera covers an area as wide as the cameras mounting height. For details about a specific camera model, see the Camera selector for retail analytics tool available at www.axis.com
After installation, the covered area can be increased depending on the cameras zoom setting.
If the camera is mounted high enough, you can get a coverage width of 8 meters. You can cover even wider entrances by using multiple counters.
The camera must be mounted straight above the point where people pass.
Make sure the camera is facing straight down, in line with the ceiling.
If you install the application before you install the camera, you can use the counting area indicated in the live view to position the camera. The counting area should go from left to right, perpendicular to the path where people cross.
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Mount the camera
Make sure there is sufficient white light or IR illumination on site.
Make sure that there are no continuously moving objects in the counting area. For example, do not install the camera above an escalator.
Make sure there are no moving objects interfering in the counting area. For example, do not install the camera too close to a door.
Avoid getting very strong light, like sunlight, and sharp shadows in the camera view.
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Mount the camera
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Find the device on the network
Find the device on the network
To find Axis devices on the network and assign them IP addresses in Windows, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.
For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.
Access the device 1. Open a browser and enter the IP address or host name of the Axis device.
If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.
2. Enter the username and password. If you access the device for the first time, you must set the root password. See Set a new password for the root account on page 7 .
3. The live view page opens in your browser.
Secure passwords Important
Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password.
The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.
To protect your data we strongly recommend that you:
Use a password with at least 8 characters, preferably created by a password generator.
Dont expose the password.
Change the password at a recurring interval, at least once a year.
Set a new password for the root account
Important The default administrator username is root. If the password for root is lost, reset the device to factory default settings. See
To watch this video, go to the web version of this document.
www.axis.com/products/online-manual/37915#t10098905
Support tip: Password security confirmation check
1. Type a password. Follow the instructions about secure passwords. See Secure passwords on page 7 .
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Find the device on the network
2. Retype the password to confirm the spelling.
3. Click Create login. The password has now been configured.
Install the application on the camera Note
The license is only valid for one camera. You cannot activate the license on another camera without a new registration key.
To install applications on the camera you need administrator rights.
1. Install the camera on your network..
2. Go to the cameras webpage in your browser, see the User Manual for the camera.
3. For products with firmware 7.10 or later, go to Settings > Apps.
For products with firmware 6.50 or previous, go to Setup > Applications .
4. Upload the application file (.eap) to the camera.
5. Activate the license. If youre online, enter the license code. The application automatically activates the license.
How to activate the license when youre offline
To activate the license when youre offline, you need a license key. If you dont have a license key on the computer, do the following:
1. Go to www.axis.com/applications
2. Go to License key registration. You need the license code and the Axis device serial number.
3. Save the license key file on the computer and select the file when the application asks for it.
Access the application settings
1. In the cameras webpage, go to Settings > Apps, select the application and click Open.
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Additional settings
Additional settings
Set the date and time The date and time settings are important for your camera to keep the correct time for a longer period of time, and for the statistics to be attributed to the correct time.
1. To set the date and time you need to go to the cameras webpage.
- For products with firmware 7.10 or later, go to Settings > System > Date and time.
- For products with firmware 6.50 or previous, go to Setup > System Options > Date & Time.
2. For detailed instructions about the user account, go to the products built-in help .
Create a user account You can create user accounts with different privileges, so that unauthorized personnel can view statistics but not change any settings of the counter.
1. To create a user account, go to the cameras webpage.
- For products with firmware 7.10 or later, go to Settings > System > Users.
- For products with firmware 6.50 or previous, go to Setup > System Options > Security > Users.
2. For detailed instructions about the user account, go to the cameras built-in help.
Set up the counter To check if the application is calibrated for your camera, go to the Camera selector for retail analytics tool.
1. In the applications webpage, go to Settings > General.
2. Make sure Status is on.
3. In the Name field, type the name of the camera or location.
This can be for example Axis_Main_entrance_T_building. All cameras need to have unique names.
4. Set Calibration mode. Do one of the following:
- If the application is calibrated for your camera, select Height setting. Type the mounting height in the Visual height field.
- If the application is not calibrated, select Manual setting and click Setup. Place a person underneath the camera and adjust the size of the yellow box so that it covers just one person.
5. If you need to zoom in, do one of the following:
- Turn on Digital zoom and click Setup.
- If the camera has optical zoom, you need to go to the cameras webpage to adjust the zoom.
6. Set Direction in to Up or Down, depending on the direction of the people passing by in live view.
7. To adjust the counting area, go to Adjust the counting area on page 10.
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Additional settings
Adjust the counting area Note
The camera model and the mounting height both limit how much you can adjust the counting area.
In the live view image, the counting area is indicated by two blue lines and a red area. A person needs to pass through the red area to be counted.
Use the curvature settings to change the shape so that it is natural for people to pass through the counting area. Keep the curvature as close to a straight angle as possible.
1. Go to Settings > Counting area.
2. To move the entire counting area up or down, use the Line offset slider. How much it can be moved depends on the counting area size.
3. To adjust the height of the counting area, use the Counting area height slider.
4. To adjust the width of the counting area, use the Counting area width slider. How much it can be changed will depend on the cameras mounting height.
5. To use a curved counting area, turn on the Curved line and then use the Radius slider to adjust the radius.
6. To change the direction of the curvature, click on the Radius icon.
7. Press the Submit button when you are done, otherwise the settings are not saved.
8. The counter may need to be fine-tuned for best performance, see Validate the system on page 17.
About multiple camera setup NOTICE
You can only use this feature with cameras of the same model.
If you need to cover a wide entrance with several counters you can set up multiple cameras, also called Neighbour counters. To calculate how many cameras are needed to cover the entire width of the entrance, use the Camera selector for retail analytics tool available at axis.com/tools
Note Note that this setup with primary and secondary cameras is not the same as the primary and secondary roles set under Settings > AXIS Occupancy Estimator. Multiple cameras are used to cover wide entrances or exits. The primary and secondary roles, however, are necessary for the occupancy algorithm to work.
The primary camera overrides the following settings on the secondary cameras:
Visual height
Counter sensitivity
Digital zoom
Network & time
Line offset
Counting zone height
Counting schedule
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Additional settings
Configure multiple cameras
1. Mount the cameras side by side following the measurements indicated by the camera selector tool.
2. Go to the primary cameras application webpage and select Settings > Advanced > Neighbour counters.
3. Select Enable as primary.
4. For each secondary camera, you have to go to Settings > Advanced > Neighbour counters > Display camera credential and copy the following credentials:
- IP address: the cameras URL
- Username: automatically set to AxisAnalytics
- Password: automatically generated
5. Go back to the primary cameras webpage and paste the credentials into the form under Neighbour counters.
6. If the cameras are configured to send data to AXIS Store Data Manager, make sure that only the primary camera is connected. The primary camera automatically uploads the data from all the secondary cameras as one single unit.
7. When you have connected all cameras, go to Calibrate secondary position.
8. Place an object, for example a sheet of paper, at the exact mid-point between the two cameras. Its very important that you place the object exactly in the middle of the two cameras since the object is used as a reference point to calibrate the cameras.
9. Drag the view of the secondary camera over the primary camera view. Try to avoid vertical offset.
1 Primary camera view 2 Secondary camera view 3 Reference object
10. Once the calibration is done, go to Live view in the primary camera to view all of the secondary cameras.
If you cant see the video stream from the secondary cameras in the primary camera, make sure that there are no other connections to the secondary cameras running.
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Additional settings
How to set up a primary camera
One of the cameras has to be the primary. The primary camera represents the whole area and makes the estimations of the occupancy and average visit time for the whole area.
1. Enter an Occupancy name. This is the name that shows up in AXIS Store Data Manager.
2. Enter the local IP addresses for the secondary cameras.
- If the secondary camera connects two different occupancy areas, select Reverse In/Out direction. See About reverse in/out direction on page 12.
- If there are no secondary cameras, leave the IP address field empty.
3. Select Full-day analysis, see About full-day analysis on page 13.
4. Select Occupancy mode, see How to change to nave occupancy mode on page 14.
How to set up a secondary camera
1. Install AXIS Occupancy Estimator on all of the cameras covering the entrances or exits.
2. Go to Settings > AXIS Occupancy Estimator.
3. Select Secondary.
4. Go to Settings > Advanced > Neighbour counters.
5. Select Display camera credentials.
6. Copy the IP address, username and password.
7. In the primary camera, go to Settings > AXIS Occupancy Estimator and add the credentials to the list of secondaries. See How to set up a primary camera on page 12.
About reverse in/out direction
To calculate the occupancy levels of the two adjacent rooms connected by the same secondary camera, the Reverse In/Out direction must be selected in one of the primary cameras. This overrides the Direction in setting made in the secondary camera, but only for this occupancy area. In other words, this ensures that people walking out from the first room, are considered walking in to the second room and vice versa.
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Additional settings
1 Primary camera, room 1 2 Secondary camera 3 Primary camera, room 2
About full-day analysis The full-day analysis is selected by default.
Full-day analysis means that the occupancy that has been calculated during the day will be slightly modified after closing. This is because when the data for a complete day is gathered, more details about that day is available and the application can give a more precise estimation of the occupancy during that day. The occupancy application automatically detects when the occupancy area is open or closed by observing the flow of visitors.
Consequently, full-day analysis also means that the primary camera only sends statistical data once a day to AXIS Store Data Manager.
About smart and nave occupancy mode AXIS Occupancy Estimator can be run in two modes. The application is developed for smart occupancy, however at locations where traffic and average visit time are not steady, nave occupancy can still provide additional value
Smart occupancy mode
The smart occupancy means that the application analyses frequency of passages and in turn calculates an average visit time, which is then used to filter away counting errors accumulating throughout the day. The output is an estimated occupancy and average visit time at any given time as well as a corrected full day analysis at the end of the day.
Naive occupancy mode
If you select the nave occupancy mode, the application estimates the occupancy by counting people coming in minus people coming out. This estimation is not as sophisticated as the smart occupancy mode, and the occupancy error accumulates over time. The error will be larger if there is a high flow of people and if the counter is poorly configured.
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Additional settings
The table shows recommended occupancy mode for different scenarios, based on traffic flow and average visit time.
Location Smart occupancy mode Naive occupancy mode Comments
Larger grocery store (super-market)
x High flow of people, similar average visit time.
Library x Low flow of people, varying average visit time.
Pharmacy x Medium flow of people, varying average visit time.
Cinema x Varying average visit time and long visit time, in most cases more than 90 minutes.
Fast food restaurant x High flow of people, similar average visit time.
News agent/kiosk x High flow of people, similar average visit time.
Coffee shop x Low flow of people, varying average visit time.
Gym x Medium flow of people, long average visit time but in most cases less than 90 minutes.
Shopping mall x High flow of people, varying average visit time, in most cases more than 90 minutes. For the individual shops in the mall the average visit time is likely to be significantly shorter and the application can be applied in smart occupancy mode.
Destination store (specialty retail)
x High flow of people, similar average visit time.
If you select nave occupancy mode, we recommend that you schedule a reset of the counter. See How to change to nave occupancy mode on page 14.
How to change to nave occupancy mode
1. Go to Settings > AXIS Occupancy Estimator.
2. Set Occupancy mode to Nave.
3. Select when to reset the counter by moving the Reset occupancy slider.
If you dont want to reset the counter automatically, move the slider to the right until it says Never reset occupancy. You can reset the counter at any time in the live view.
Send an email when the occupancy level exceeds the limit This example explains how to set up a rule to send an email when the number of people inside the premises exceeds a limit. In the example, the limit is 200.
Set the maximum occupancy limit
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Additional settings
1. In the application, go to Settings > AXIS Occupancy Estimator.
2. Select Enable stateful events.
3. Enter 200 in Higher threshold.
4. Click Submit.
Create a rule
1. In the devices webpage, go to Settings > System > Events > Rules and add a rule.
2. Type a name for the rule.
3. In the list of conditions, under Application, select Occupancy-High.
4. In the list of actions, under Notifications, select Send notification to email and then select a recipient from the list.
To create a new recipient, go to Recipients.
5. Type a subject and a message for the email.
6. Click Save.
Set up a schedule The application automatically disables the counting functionality when it gets dark. If you want to limit the counting further, you can set up a schedule.
1. Go to Settings > Schedule.
2. Select start and stop times by moving the slider. You can set individual schedules for each day of the week by selecting Per day schedule and then move the corresponding slider.
Disable the application on a specific day of the week
Clear the checkbox next to the slider.
Anonymize people You can configure the application so that people can no longer be identified from the camera. There are two levels of anonymization; soft and hard.
Anonymize soft
This feature blocks all video streams and images from the camera. The live view still shows a blurred image which means you can still see what is going on but you can't identify people.
1. Go to Maintenance > Anonymize.
2. Click Anonymize soft.
3. To go back to normal mode, click Reset anonymization. Only users with an administrator account can do this.
Anonymize hard
Important Anonymize hard removes all administrator users, locks the root password, and can only be reversed by doing a reset to factory default on the camera.
1. Go to Maintenance > Anonymize.
2. Click Anonymize hard.
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Additional settings
Copy the application settings to another camera Use the copy functionality if you want to copy the application settings to, for example, other cameras in the same store with the same mounting height. Camera-specific settings, such as the application license and camera name, are not included.
1. To copy the application settings, go to Maintenance > Parameter backups.
2. Click Copy. The computer saves the file in your browsers default folder for downloads.
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Validate the system
Validate the system
Note Before you validate the system, make sure you have mounted the camera according to the recommendations. See Mount the camera on page 4 .
When you have installed and set up all cameras in the building, we recommend that you validate the accuracy and fine-tune the system. This is likely to increase the accuracy or identify any problems with the counters.
To get an overview, go to Statistics and look at the counting data for a couple of days back. If the difference between number of persons going in and out is <5% its a good first indication that the system is configured correctly.
If the difference is greater than that, go to Validate the counter on page 17.
Validate the counter 1. Go to Live view.
2. Click on the Test accuracy button.
3. Click Hide to hide the automatic counter.
4. Click Start and manually count 100 or more passages by pressing the up and down arrows on your keyboard. You can also use the In and Out buttons.
5. Click Reset if you need to start over and Result when you are done.
6. Check the accuracy table. Under normal circ*mstances, the total accuracy percentage should not be less than 95 %.
7. If youre not satisfied with the accuracy of the counter, go to Fine-tune the counter on page 17.
Fine-tune the counter 1. Go to Mount the camera on page 4 and make sure its not the physical mounting that is making the counter not work
correctly.
2. Go to Settings > General.
3. Go to the Counter sensitivity slider, or click Setup if the counter is running in manual mode, and do one of the following:
- If the counter is counting too many compared to the control figure, decrease the counter sensitivity with about 20 units or increase the size of the yellow box slightly.
- If the counter is counting too few compared to the control figure, increase the counter sensitivity with about 20 units or decrease the size of the yellow box slightly.
4. Go to Validate the counter on page 17 to revalidate the accuracy.
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Integration
Integration
Send a notification when the occupancy limit is exceeded This example explains how to set up a rule in AXIS Camera Station to send mobile notifications when the number of people inside the premises exceed the maximum limit. In the example, the maximum limit is 50.
Before you start
You need:
a computer with AXIS Camera Station 5.36 or later installed
AXIS Camera Station Mobile app
Set the maximum occupancy limit
1. In the application, go to Settings > AXIS Occupancy Estimator.
2. Select Enable stateful events.
3. Enter 50 in Higher threshold.
4. Click Submit.
Create a device event trigger
1. In AXIS Camera Station, click and go to Configuration > Recording and events > Action rules and click New.
2. Click Add to add a trigger.
3. Select Device event from the list of triggers and click Ok.
4. In the Configure device event trigger section:
- In Device, select the device.
- In Event, select Occupancy-High.
- In Trigger period, set an interval time between two successive triggers. Use this function to reduce the number of successive recordings. If an additional trigger occurs within this interval, the event will continue and the trigger period starts over from that point in time.
5. In Filters, set active to Yes.
6. Click Ok.
Create actions to send notifications to the mobile app
1. Click Next.
2. Click Add to add an action.
3. Select Send mobile app notification from the list of actions and click Ok.
Note The message is what the receiver sees when an alarm is triggered.
4. In Message, enter the message to send when the occupancy limit is exceeded.
5. Select Default. This opens the main page of the AXIS Camera Station Mobile app when the receiver clicks the notification.
6. Click Ok.
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Integration
Specify when the alarm is active
1. Click Next.
2. If you only want the alarm to be active during certain hours, select Custom schedule.
3. Select a schedule from the list.
4. Click Next.
5. Enter a name for the rule.
6. Click Finish.
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Statistics
Statistics
There are several ways to use the statistics from the counter:
In the applications webpage, view real-time counting data in the built-in graphs.
View built-in graphs in day and week view from the statistics page. The data is updated in real time.
Data is available on the camera for up to 90 days and updated every 15 minutes. The data is stored in 15-minute bins representing the in and out counts for the 15-minute periods.
Download data through an open API. See VAPIX Library.
Use AXIS Store Data Manager, a software package that acts as a central point to store and manage data collected from all devices. See Connect a camera to a folder in AXIS Store Data Manager on page 20.
Use AXIS Store Reporter, a statistical web-based solution, for managing and monitoring historical data.
Download statistics to your computer, see Download statistics on page 20.
Connect a camera to a folder in AXIS Store Data Manager To perform this task, the application must be installed on the camera.
1. In AXIS Store Data Manager, go to Sources and get the Folder connection identifier and the Folder connection password for the folder you want to connect to.
2. In the cameras webpage, go to Settings > Apps and open the applications webpage.
3. In the applications webpage, go to Settings > Reporting.
4. To enable pushing data to a server, select Enabled.
5. Enter the web address for AXIS Store Data Manager, for example https://[systemintegrator1].asdm.axis.com/datamanager where [systemintegrator1] is replaced by a unique name.
6. Enter the Folder connection identifier and Folder connection password.
7. To test the connection, click Run test.
8. Click Submit.
Download statistics 1. Go to Statistics > Download statistics.
2. Select the file format:
- If you select .xml, .csv or .json format you can also select the time interval.
- File format .cnt is a proprietary, binary format, available for compatibility reasons.
3. Select date in the calendar. The data is presented in a new tab in your browser.
4. If you want to save the data as a local file on the computer, right-click and select Save as. The browser saves the file in the default download folder.
If you want to download all available data, click Download all next to the file format.
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Troubleshooting
Troubleshooting
Issue Action
The software doesnt upload to AXIS Store Data Manager. The most common reason is network communication problems. Run the connection test under Settings > Reporting to get information about the root cause for the problem.
The software doesnt count. Make sure the instructions for how to mount the camera has been followed, see Mount the camera on page 4 .
The software doesnt count correctly. Make sure people pass the entire counting zone, crossing both blue lines. They should not turn left or right before they have passed both lines.
Theres no video stream in live view. Make sure no one else is watching the video or that you have a video stream to a VMS or other ongoing recording. Check if the camera has a limited number of viewers or video streams allowed at the same time.
The software prompts me with a warning saying that the frame rate is too low.
1. Make sure the scene has sufficient lighting. If the scene is too dark, the camera does not deliver enough frames per second for the application to work. 2. If the processor in the camera has a high workload, the application might suffer. When streaming video from the camera make sure to open only one stream at a time.
The software doesnt count after changing parameters. After changing the parameters the software may need to run up to 10 minutes before the counting accuracy is optimal.
I still cant get the software to count. If you have followed the advice above and still cant get the software to work, contact your Axis reseller.
Restart the application If the counting is inaccurate or the web interface unusually slow, you can try restarting the running services or restart the device.
To restart the device, go to Maintenance > Restart.
Reset the application Go to Maintenance > Reset and do one of the following:
To clear all counting data from the camera, click Clear data.
To restore all settings of the application to default, click Restore settings.
Back up the settings 1. To back up the application settings, go to Maintenance > Parameter backups.
2. Click Backup. The computer saves the file in your browsers default folder for downloads.
Restore the settings 1. Go to Maintenance > Parameter backups.
2. Browse to select the previously saved backup file and then click Restore.
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Troubleshooting
Generate a log report If you have any trouble with your device you can generate a log report.
1. Go to Maintenance > Logs.
2. Click Generate logs.
3. The browser saves the file on the default download browser on the computer.
4. Attach the log report when submitting an issue to support.
Manage your license Go to Maintenance > Registration.
To register a license, click on the Registration page.
If you want to remove you license from this product, click Clear registration.
If you have an updated license, click Renew license.
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The light web interface
The light web interface
There is a light-weight version of the web interface at the URL http://
There are four pages available:
http://
http://
http://
http://
The menu at the bottom of the pages can be disabled by appending ?clean to the URL:s above, e.g. http://
